How do I return an item?
When you buy a special wedding keepsake from an online store, you want the peace of mind to know that you can return the item easily if you need to. We are here to help! Wedding Albums Etc. offers a no-questions asked refund return policy. Here are the specifics:
Items that can be returned:
We cannot accept returns on any personalized or custom made item.
Free exchanges are offered for personalized items if an error is made on the personalization.
There may be certain special order items that cannot be returned, but this will clearly be indicated.
Please note: the product must be in the original condition - items that are used cannot be accepted for return.
Timeframe for Returns:
We must be notified of returns within 30 days. We don't have to actually receive the merchandise, but we request an email letting us know that the return is coming within this time period.
Returns received after 60 days will be issued store credit rather than a cash refund.
How to Request a Return:
You must complete the form at the bottom of this page to receive return authorization prior to sending it back. We want to make the process as easy as possible, but require this so that we can direct you to the right location to send your return.
Unauthorized returns may not be accepted. But don't worry... we are real people that care about your patronage and will take care of your return request promptly.
When to Expect a Refund:
Tracking Your Return:
We strongly recommend that you send your return back with tracking to prevent any problems with a lost package. This can be done with UPS Ground, or more economically with USPS Parcel Post with "Delivery Confirmation" added. If sending via USPS, we also strongly recommend purchasing insurance in case the item is damaged during the return shipment.
Returning a Gift:
There is a $3.50 re-stocking fee for a returned order. This fee is waived if you choose to receive a store credit rather than a refund.
As with most returns from online retailers, return shipping is paid by you, the customer (this includes customs brokerage fees for Canadian customers).
If you choose to receive a refund, we will refund your credit card for the full amount you paid, less shipping and the $3.50 re-stocking fee.
Please note: Refusing delivery of a product is the same as a return - customers are repsonsible for forward and return shipping costs and we will deduct the charge associated for the returned shipment from your refund.
Items that are returned to us as "undeliverable" due to a bad or incorrectly addressed package are subject to the same policy, although we are happy to re-ship them to a good address at the cost of postage for the re-shipment.
Most of all, we want you to be completely satisfied with your purchase and make it easy for you to return an item. We promise to deliver you a superior level of customer service on your returned items.
Thanks for shopping at Wedding Albums, Etc.!
To return merchandise, first complete the form at the bottom of the page to receive your authorization, then please include your packing slip and send to the address we provide to you (our products ship from multiple locations, we will direct you to the appropriate return address).