Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  We only collect sales tax if you are located in the state of Washington.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 10-14 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged when your order is processed. Please note that special orders for embroidered merchandise may take several weeks before delivery. Please refer to shipping expectations for individual products.